❓ Help Center
bt998 Frequently Asked Questions
Accounts, deposits and withdrawals, games, bonuses, and security — find detailed answers to everything right here.
Welcome to bt998. This FAQ page has been created to answer the most common questions from players in Bangladesh. Whether it is opening an account, depositing via bKash or Nagad, betting on BPL matches, playing slot games, or claiming a welcome bonus — you will find clear and simple explanations for all of it here. If you cannot find an answer to your question, our 24/7 live chat support is always here for you.
Section 1
Account and Registration
Opening an account at bt998 is straightforward. Visit our website and fill out the registration form — enter your name, mobile number, and a secure password. Once your details are verified, your account will be activated. The entire process takes just a few minutes and you can start playing right away.
Yes, you must be at least 21 years old to open an account at bt998. We believe in responsible gaming and participation by minors is strictly prohibited. Provide accurate information during age verification — providing false information may result in your account being closed.
No, each person may hold only one account at bt998. Opening multiple accounts goes against our rules and will be treated as bonus abuse. In such cases, all accounts may be closed and any funds held may be forfeited.
Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our live chat support — we are available 24/7.
Yes, bt998 verifies identity to ensure safe gaming and to keep your account secure. A copy of your national ID card or passport may be requested before large withdrawals. This is done for your own protection, so no one else can withdraw funds from your account.
Section 2
Deposits and Withdrawals
At bt998 you can easily deposit funds via bKash, Nagad, Rocket, and Upay. These payment methods are widely available across Bangladesh and are processed instantly. More methods may be added in the future, so check the payments page regularly.
After depositing via bKash or any other mobile banking method, funds are usually added to your bt998 account within a few minutes. In most cases it is instant. If there is a delay for any reason, contact live chat with proof of payment.
The minimum deposit at bt998 is ৳300 and the minimum withdrawal is ৳800. These limits apply to all payment methods. You can make regular deposits in small amounts, but before withdrawing make sure your balance is ৳800 or more.
After submitting a withdrawal request at bt998, funds are typically delivered to your bKash, Nagad, Rocket, or Upay account within 5 to 30 minutes. There may be a slight delay on weekends or during unusually high traffic periods, but we always process as quickly as possible.
bt998 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transfer charges. Contact your payment provider for details on those charges.
Log in to bt998, go to the deposit section, and select Nagad. Send the amount from your Nagad to the designated account number and enter the transaction ID. The system will verify it automatically and update your balance. If there is an issue, contact live chat with the transaction reference.
Section 3
Games and How to Play
To bet on BPL or any cricket match at bt998, first make sure you have funds in your account. Go to the cricket section, select your preferred match, and choose from markets such as match winner, toss, total runs, or others. Enter your stake on the bet slip and confirm. Once the match ends, the result is calculated automatically and your winnings are added to your balance.
bt998's slot section features games from leading providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems, and Aviator are available here. The games run smoothly on both mobile and desktop and have been curated with Bangladeshi players in mind.
Yes, bt998's live casino is fully mobile-friendly. Live table games from Evolution Gaming and Ezugi can be enjoyed in any smartphone browser without downloading an extra app. Just make sure you have a stable internet connection and start playing with a live dealer.
RTP, or Return to Player, is a mathematical statistic for a game that indicates what percentage of total bets is returned to players on average over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered — but this is a long-term average, not a guarantee for every session. All games at bt998 ensure fair play.
Aviator is a crash game by Spribe. A plane takes off and a multiplier begins to rise. You must press the cash-out button before the plane crashes. The longer you wait to cash out, the higher your potential winnings — but if you do not cash out before the crash, you lose your entire bet. Each round is powered by Spribe's certified random algorithm.
Section 4
Bonuses and Promotions
After registering and making your first deposit at bt998, you will receive a 100% welcome bonus of up to ৳8,000. This means if you deposit ৳8,000 you will receive another ৳8,000 as a bonus. The bonus is added automatically with your first deposit — no separate code is needed.
The wagering requirement for the bt998 welcome bonus is 20x. This means you need to wager 20 times the bonus amount before withdrawing the bonus funds. For example, if you receive a ৳1,000 bonus you need to wager ৳20,000. Bets on any game count toward meeting this requirement.
The bt998 VIP program has three tiers: Bronze, Silver, and Gold. You move up through the tiers based on your regular gaming activity. Bronze members receive up to 0.3% weekly cashback, Silver members up to 0.5%, and Gold members up to 0.8%. Higher tiers also come with additional special offers and personalised service.
VIP members receive cashback each week at their applicable rate. Cashback is calculated on your weekly net losses according to your VIP tier and is added to your account every Monday. There are no additional wagering requirements on cashback — it can be withdrawn directly.
Most bonuses can be used across nearly all games including slots, live casino, and sports betting. However, some specific promotions may be restricted to certain games or sections. When you receive a bonus offer, read the terms and conditions or ask in live chat which games it can be used on.
Section 5
Security and Responsible Gaming
Yes, bt998 uses the highest-grade SSL encryption to keep your personal information and financial data secure. Your information is never sold to or unnecessarily shared with third parties. Every piece of data is handled securely in accordance with our privacy policy.
Yes, bt998 believes in responsible gaming. You can go to your account settings and set daily, weekly, or monthly deposit limits. If you feel you need to, you can also contact our support team via live chat to change your limits or take a break.
Yes, if you feel that gaming is having a negative effect on your life, you can request self-exclusion at any time. Contact us via live chat or email at [email protected]. We will immediately place a temporary or permanent pause on your account. We treat this decision with the highest respect.
bt998 only includes games from reputable game providers — ones that are tested by independent third parties and use certified random number generators (RNG). The outcome of every game is completely random and cannot be manipulated by anyone — not by us, and not by any other player.
If you feel gaming is becoming a problem, protect yourself and your family. bt998 offers 24/7 live chat support in Bengali and our responsible gaming team is always ready to help. Find more information on our responsible gaming page.
The bt998 support team is available 24 hours a day, 7 days a week in Bengali via live chat. Open live chat from any page on the website and get immediate assistance. For email contact, use [email protected]. There is no phone or WhatsApp number.
More Ways to Get Help
Live Chat Support
Get instant assistance in Bengali 24/7 from our expert team. Get a response within seconds for any question or issue.
Email Support
For detailed questions, email us at: [email protected] — we will respond promptly.
Terms & Conditions
To learn about our detailed policies on bonuses, payments, and gaming, please read our Terms & Conditions page.
Still have questions? Contact Support
Our Bangladeshi support team is with you 24/7 — get instant help with any question or issue.